Reports To: CEO

Purpose: The Operations Manager is tasked with ensuring the organization's operations run effectively and efficiently. Their role is crucial in streamlining processes, optimizing resource use, and cultivating a culture of efficiency, all of which contribute to improving performance and competitive edge. The position encompasses overseeing daily operations, consistent communication with team leaders and external parties, establishing and enforcing quality protocols, and refining existing procedures to boost internal capabilities.

Job Summary / Principal Accountabilities:

• Overseeing Daily Activities: Manage day-to-day operations to sustain and enhance organizational processes.
• Maximizing Processes and Procedures: Optimize processes and procedures to meet customer expectations regarding cost efficiency.
• Maintaining Constant Communication: Ensure open lines of communication with managers, staff, and vendors for smooth operations.
• Developing Quality Assurance Protocols: Formulate, implement, and uphold quality assurance standards for operational excellence.
• Improving Management Systems: Enhance operational management systems, processes, and best practices.
• Ensuring Legal Compliance: Ensure the organization's processes adhere to legal standards.

Job Functions / Responsibilities:

• Operational Planning: Craft and execute operational plans to fulfill company objectives.
• Financial Management: Supervise financial operations including budgeting, analysis, reporting, cash flow, and risk assessment.
• Product Design: Participate in the creation of products that cater to consumer needs and market trends.
• Quality Control: Enforce quality assurance protocols for excellence and customer satisfaction.
• Forecasting: Apply forecasting methods to predict demand and guide operational choices.
• Supply Chain Management: Oversee the supply chain from procurement to distribution.
• Operational Strategy: Aid in formulating and applying operational strategies that align with company goals.

Decision Making: Exercise sound judgment and take responsibility for decisions that affect personnel, costs, and service quality within the functional area.

Authority:

1. Operational Decision-Making: Authorized to make decisions that enhance organizational efficiency.
2. Process Optimization: Supervise daily business operations for smooth, efficient processes.
3. Resource Allocation: Allocate resources, including staff, for effective operations.
4. Quality Assurance: Implement and uphold quality protocols for excellence and customer satisfaction.
5. Strategic Planning: Participate in the development and execution of operational strategies that match company objectives.
6. Compliance and Risk Management: Ensure legal compliance and manage operational risks in collaboration with the Compliance and Risk Manager.
7. Financial Management: Depending on the company's specific needs, may have authority over financial processes in collaboration with the Financial Manager.

Communication: Employ tact and persuasion when sharing non-routine information, necessitating excellent oral and written communication skills.

Work Environment: A combination of office and field settings; travel may be required.

Required Experience:

• Proven success in managing multiple departments for optimal output.
• Mandatory previous experience in BNPL (Buy Now Pay Later) operations.
• A minimum of 15 years of experience in operations within the financial sector.
• Strong capabilities in managing human resources, finance, and IT.
• Previous leadership or management role experience.
• In-depth understanding of financial management principles.
• A bachelor's degree in operations management or a related area; IT background is beneficial.
• Effective team player with strong problem-solving skills.
• Proficiency in the English language.